Mastering Difficult Conversations With Difficult People

“Difficult people. Ah, one of my favorite topics about some of my least favorite people.
You know whom we’re talking about. They’re the high-maintenance ones who are easy to upset and difficult to please, who take everything personally, who whine, blame, complain, make excuses, feel sorry for themselves…. One of the greatest obstacles to success in a business is conflict avoidance. In reality, people avoid conflicts and the confrontations required to deal with them not because they lack the will, but because they lack a step-by-step way to do them without the fear that matters will become worse. Here’s your way to do it.”